Chapter 6 discusses Controlling which involves monitoring activities (with tools such as budgets and productivity standards) to ensure that work is being done as we have planned. One problem that the book (pg 166) discusses with controls is that employees might only focus on rules and standards … and fail to do things (such as being friendly) that are not measured. As a supervisor, how might you prevent this problem? Add a 5 sentence answer to this question and respond to a fellow student.
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