Write an email to solve a customer issue.
When it comes to communicating in the modern world, there are a number of tools you can use to improve the way you send and receive ideas and information. A successful builder maintains a quality toolbox in order to have the right tool on hand for the job. The same is true for a successful communicator. The modern workplace requires us to understand and utilize digital tools to communicate effectively. But how will you choose the right tool for the jobs you face?
For this assessment, you’ll practice your communication, digital proficiency, and productivity skills. You will show that you can use time management and written communication to solve a customer issue. You will do this by using what you’ve learned about professional written communication to write a message that communicates tasks and timelines relevant for a specific audience and purpose.
Assessment Instructions
For this assessment, complete the following:
1. Review the to-do items that need to be completed to accomplish the tasks outlined by your manager in her voicemail message in Assessment 1.
To-Do Items
Task
To-Do Item
For
Due Date
Status
Respond to Wanda’s voicemail message.
You
Monday
Complete
You
Monday
Complete
Send message to the Shipping Department to get their assistance.
You
Monday (end of day)
To do
Ship replacement order to customer at no charge.
Shipping
To do
Send shipment tracking number to customer.
Shipping
Tuesday
To do
Refund shipping fees to customer.
Shipping
Tuesday
To do
2. Use professional language and tone appropriate for internal communication with co-workers to write an email message to the shipping department explaining what needs to be done. Make sure to refer to the table above for the details. You may use the Email Template [DOCX]. Include the following in your email:
3. Review your email. If needed, edit your message.
We value our customers and so we ensure that what we do is 100% original..
With us you are guaranteed of quality work done by our qualified experts.Your information and everything that you do with us is kept completely confidential.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.
Read moreThe Product ordered is guaranteed to be original. Orders are checked by the most advanced anti-plagiarism software in the market to assure that the Product is 100% original. The Company has a zero tolerance policy for plagiarism.
Read moreThe Free Revision policy is a courtesy service that the Company provides to help ensure Customer’s total satisfaction with the completed Order. To receive free revision the Company requires that the Customer provide the request within fourteen (14) days from the first completion date and within a period of thirty (30) days for dissertations.
Read moreThe Company is committed to protect the privacy of the Customer and it will never resell or share any of Customer’s personal information, including credit card data, with any third party. All the online transactions are processed through the secure and reliable online payment systems.
Read moreBy placing an order with us, you agree to the service we provide. We will endear to do all that it takes to deliver a comprehensive paper as per your requirements. We also count on your cooperation to ensure that we deliver on this mandate.
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