Effectiveness of performance management system

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As a senior HR manager of a large Saudi Arabian company, you have  been assigned the task of monitoring and evaluating the organization’s  current performance management system. You have also been receiving  complaints from the customer service employees that their ratings seem  inaccurate and inconsistent. These employees feel the criteria of  assessing the performance are not fully aligned to their goals. You are  worried that this may lead to the issue of higher turnover of the  customer service employees and the organization may lose quality  employees if these issues are not addressed. Therefore, you have been  assigned with the task of designing and implementing a new rater  training program for your supervisors in order to rectify these issues.

Using the previous scenario, provide a critical discussion for the  reasons why rater errors may be occurring while evaluating customer  service employees. Critically analyze the need for the alignment of  organizational goals with employee goals and the performance management  system. Recommend a suitable rater training program for your  supervisors. Include the benefits of the recommended method in order to  justify this choice and to highlight the importance of aligning  organizational goals with an appropriate strategic measurement method.

Directions:

– Write an essay that includes an introduction paragraph, the essay’s      body, and a conclusion paragraph to address the assignment’s guide      questions. Do not address the questions using a question-and-answer      format.

-APA style should be used

-Font will be: Times roman 12, and double space should be between lines

-At least 3-4 scholarly, peer-reviewed journal articles will be used as references (including the below two).

Required Reference:

 

Couturier, J., & Sklavounos, N. (2019). Performance dialogue: A framework to enhance the effectiveness of performance measurement systemsInternational Journal of Productivity and Performance Management, (4), 699.

Jha, S., & Jha, S. K. (2018). Effectiveness of performance management systemIndian Journal of Industrial Relations, 54(1), 79–93. 

Recommended

Teeroovengadum, V., Nunkoo, R., & Dulloo, H. (2019). Influence of organisational factors on the effectiveness of performance management systems in the public sectorEuropean Business Review, (3), 447.

Viorica, F., & Emanoil, M. (2018). Efficient communication in terms of organization’s mission and objectivesAnnals of ‘Constantin Brancusi’ University of Targu-Jiu. Economy Series, (2), 84-91.

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