Ensuring customers safety in a Company

Suppose a retail store instituted an “English-Only” rule for one of  their departments after a non-Chinese speaking customer complained that  the employees in that department were saying bad things about him in  Chinese after trying to return a purchase. The owners of the store  stated that the policy was necessary to ensure safety for their  customers.

Discuss the following:

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  1. Did the owners of the retail store break any laws? Why or why not? If so, which ones?
  2. Do you feel that the actions of the store owners are discriminatory?
  3. Should employers be able to require that only English be spoken at the workplace? What if it’s necessary for safety reasons?

Provide  your thoughts and feedback on one other student’s post. How were your  thoughts and ideas similar or different? Be specific!

Due dates for your initial and response posts can be found by checking the Course Syllabus and Course Calendar.

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