Increased demand for technical expertise

Increased demand for remote, technical expertise
New social distancing and stay-at-home mandates during the
COVID-19 crisis placed added emphasis on our professional
services. Our highly skilled technical services teams are 100%
focussed on delivering outstanding service to our customers
when onsite assistance is required. As a direct result of the
pandemic, during Q3 and Q4 of FY20, we saw a noticeable
uptick in demand for our connectivity and remote support
services. In a landscape where social distancing and restricted
physical access is paramount to the safety, health and wellbeing
of everyone and with many customers looking to provision new
and upgraded connectivity, our teams stepped in where
required, to manage the hands-on tasks that were often
previously undertaken directly by customers. The agility of our
service delivery teams in this area has been very well received
by customers. We expect there will be a flow-on effect when
the situation stabilises. This will see this revenue stream
continue to grow, based on the efficiency and convenience it
introduces to organisations which would otherwise have
required frequent visits to our data centre faciliti

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