Internal and External communication

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Vinay Kumar Byreddy – Tuesday, 27 April 2021, 6:45 PM

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Both Internal and External communication plays a crucial role in business growth and its performance. Internal communications happen within the organization via personal chat, telephonic, or email whereas external communication happens both within the organization and outside the organization for the exchange of information. There are four such instances where situations calling for business letters.

The Inquiry letter: It is essential to have a basic understanding of how to write a basic inquiry letter. No matter what kind of business is one into would have some sort of question that needs to be answered. While writing an inquiry letter it is important to state that why one is seeking the information and what its importance, so that the recipient can respond back to the contact information, including an address, email, and phone number.

The Sales letter: Sales letter is required when one is selling and product or service to an organization or to an individual, it should come with a strong reason why someone must show interest to invest in the business whatever you might offer. On a positive note, add information regarding the contact number or website link if any.

The Follow-up letter: Usually the follow-up letter is written after the initial communication and any number of situations, it is written to thank the person for taking time to understand the expected outcome or sometimes it is written to get any extra information. Always write a letter by letting the person about the exact date, purpose, or any interview, this will help to help to identify the person.

Letter of Resignation: The letter is written when an employee plans to leave the job maybe due to the work environment which doesn’t suit them, or they might hold a lucrative opportunity it’s their responsibility to inform managers immediately and discuss the last day of employment. Mentioning of name and the title is required in resignation.



Wood, J. (2017). Communication in our lives (p. 22). Boston, MA: Wadsworth.

Raghu Ram Erupaka – Tuesday, 27 April 2021, 7:21 AM

Number of replies: 1

In an organization to have a proper flow of information, they opt for emails and business letters. Emails are quite effective in the organization for both internal as well as external communication but whenever there is the necessity of sending an important message it is being sent by way of business letters only (Wang, 2018).

The follow-up letter is a letter that is sent in the situation after the initial communication is made and it might be related to the customer thanking the sales department for the order delivered, job seeker inquiring about the status of his application, reviewing the meeting by the businessmen. Thus this letter in many case is a combination of a thank you note along with the sales letter (Wang, 2018).

A circular letter announcement is a formal business letter and is in form of a circular letter that is being circulated so that the information is passed quickly. This letter is returned to address a small group of people and it is written in the situation like updating the policy of the organization, emergencies, meeting, etc., (Beer, 2017).

A resignation letter is a formal letter which is written by the employee who plans to resign from his job to the immediate manager. This letter is written in the situation when the employee plans to leave his job and send to the immediate manager by giving notice and letting him know when the last day of the employment will be for him and certain time they even mention the details or problem behind resigning from the job (Beer, 2017).

The letter is written in the situation when the business holder needs to order certain goods and services for his business. This letter is written to the manufacturer retailer or wholesaler by the consumer or business owner or manager. The order letter needs to include information related to the product required, quantity required, model number, and expected price and sometimes it also includes payment with the letter. So this letter is written in situations of ordering goods or products or services (Beer, 2017).


Beer, A., 2017. 8 From business letters to email and mobile communication. Handbook of Business Communication: Linguistic Approaches13, p.153.

Wang, M., 2018, May. Application of Euphemism in Business Letters Teaching Based on Politeness Principle. In 4th International Symposium on Social Science (ISSS 2018) (pp. 372-375). Atlantis Press.

Krupa Shah – Wednesday, 21 April 2021, 9:53 PM

Number of replies: 1

Emails are necessarily used to discuss short conversations, tasks and to-dos at work. They are very essential in discussing contracts and various policies, but there are many work related situations where letters are more suitable over emails. Letters are considered more formals than emails in specific situations. Sales letters are quite popular which introduces new products and services to their clients. It shows a descriptive detail of various productivities of products and the benefits customer will get through it. Personally I work in the HR department and sales letters from my office would include detailed description of job requirements, needed qualifications and experience and so on. (Wang Yifei. 2016).

Formal agreements are also a type of letter which proves as a foundation of the business. All the agreements, rules and policies are mentioned here which can be used as a guideline during disputes or during the process of amendments in the business policies. The company that I work for also had me sign a letter of agreement which has all the details of work that I agreed to do, compensation that I agreed to receive and all the policies I have to follow at work.

Office memorandum is yet another type of letter which is usually short and up to the point. They are usually used to pass on quick messages at work including change in policies, meeting hours or information that is helpful to the employees work in general.

Legal Acceptance letters are official business letters that are used for international clients in a business. They have detailed description of the laws and regulations which dealing with clients from various countries.



Wang Yifei. (2016). The learning and teaching euphemism in business letters. SHS Web of Conferences24, 02004.

Zhanghong, X., & Qian, W. (2018). Pragmatic Empathy as a Grand Strategy in Business Letter Writing. English Language Teaching11(8), 14–27.

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Rahul Nalam – Thursday, 29 April 2021, 10:08 AM

Number of replies: 3

Plagiarism: is “the act of stealing another person’s intellectual property (IP) which includes ideas, inventions, original works of authorship, words, slogans, designs, proprietary information, etc. and using them as your own without proper acknowledgment and/or permission of the original author or inventor. 3 or in simple words it is the act of copying a work, wholly or partially, and then pretending to be its original author. Plagiarism is not necessarily equivalent to copyright infringement. The latter occurs when there is a violation copyright law. Opinions are divided over the credit to must be given to the original source. Generally speaking, reference to the original source material must be made as much as possible, and writers should nowhere give an impression of others’ work to be his/her own(McKeough J and. Stewart A (2016)).

The use of mere facts irrespective of whether the facts come from  public domain or copyrighted works. They should not be treated as plagiarism when two or more persons come up independently with the same idea or analysis. There can be accidental plagiarism with somebody when they come out with child hood stories in creative works for his school/college assignment thought he had no recollection of her other repeatedly reading for him, the same. But what is important is that original sources used in a work must be quoted clearly so as to give due credit to the original source. Student must observe academic codes of ethics to avoid all forms of plagiarism. The most rampant practice is web sites offering articles, essays, monographs and papers for sale to public and students, of course there is a database of sources which helps in identifying if there is any plagiarism though comparison. Cases of plagiarism are not rare. In fact, traces of plagiarism can be found in almost every industry, from music to film to writing. A handbook stating the policy regarding plagiarism and its consequences by the University of Oregon was alleged and subsequently proved as directly copied from the Stanford University student handbook. Although defined as literary theft, people are still prone to take the risk, much unlike if it was thieving in the more traditional sense. Many famous artists have been known to plagiarize for their self-benefit by not crediting the source and gaining profit. The phenomenon is not a recent one and has occurred on numerous occasions.

Intellectual property is any product of human intellect that is protected by law from unauthorized use by others. Intellectual property includes creative property such as writing, music, drawing, painting, photography and film. Laws protecting intellectual property falls into four different categories including copyright, patent, trademark, and trade secrets. Original creative works including paintings, writing, architecture, movies, software, photos, dance and music are protected by federal copyright law. A patent allows a patent holder exclusive rights to making, using, importing and selling a patented innovation for a limited period of time. Brand names, logos slogans and other items that identify and distinguish products and services are protected under trademark law. Trademarks have different degrees of protection than copyrighted works. Trade secret laws protect sensitive business information. Examples would include a confidential marketing plan or the recipe for a brand of salsa(Grace, T, 2018).



Grace, T., et al., Guide to Computer and Network Data Analysis: Applying Forensic Techniques to Incident Response, National Institute of Standards and Technology SP 800-86, 2018.

McKeough J and. Stewart A (2016): Intellectual Property in Australia. Oxford: Butterworth (In press).

Ghouse Mohammad – Wednesday, 28 April 2021, 11:42 AM

Number of replies: 1

Plagiarism is the point at which you take someone else’s work or thoughts and make them look like your own. On the off chance that you take a gander at a companion’s paper and simply take that thought, that is likewise viewed as copyright infringement. In the event that you take data from a book or site and don’t refer to your source, that likewise can be copyright infringement. The vast majority experience the idea of literary theft in school since colleges view scholarly deceptive nature and copyright infringement appropriately. With a greater amount of the world’s data promptly accessible through the web, more moral and good limits are tested by the deceptive utilization of this data. Somebody who submits copyright infringement is viewed as acting shamefully and warrants openness and cultural judgment; it is a curse on their respectability and notoriety Stander, M. (2020).


Instances of copyright infringement are not uncommon. Truth be told, hints of literary theft can be found in pretty much every industry, from music to film to composing. The outcomes of counterfeiting are consistently extreme. Inability to appropriately refer to or accidental copyright infringement can be met with a faltering evaluation on your paper. In the event that you purposefully counterfeit another person’s work, educators will quite often promptly give you a faltering evaluation for the whole class and show you out. Indeed, serious cases can prompt your total removal from the school. With regards to literary theft, understudies aren’t the solitary guilty parties. Indeed, even legislators, specialists, scholars, and instructors have been accused of copyright infringement and saw as liable for taking others’ work Bhatnagar, R. (2020).


Crediting or attribution is the most agreeable and direct approach to stay away from copyright infringement and its results. Recognizing the source from which the data acquired and gathered should happen cautiously and accurately. It is additionally critical to express the source or spot from where the content came through. At the point when you utilization of data from another source, refer to the source appropriately.



Stander, M. (2020). Strategies to help university students avoid plagiarism: A focus on translation as an intervention strategy. Journal of Further and Higher Education, 44(2), 156-169.

Patwardhan, B., Desai, A., Chourasia, A., Nag, S., & Bhatnagar, R. (2020). GOOD ACADEMIC RESEARCH PRACTICES.

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