Job Description and Job Specifications

Prompt: You are the HR Manager for a cable company that has recently decided
to build a new call center to handle customer service issues.  Your company is
considering four (4) locations for the call center:  Memphis, TN; Montgomery,
AL; Jackson, MS; and Baton Rouge, LA.  The plans are to initially hire 100
customer service representatives with the potential to hire another 50
representatives within three (3) years of the facility’s opening.  You have been
tasked to determine which location would be best, developing the customer
service representative job description, developing the recruitment program for the
position, and determining the selection process, training program and pay structure for the position.

o Requirements: A minimum of 2,000 words,double-spaced, Times New Roman
font, using APA standards for formatting.
Include a title page which features the title of paper, your name, course
name and course number,and date of submission.
Synthesis papers should demonstrate understanding of the following 16
course topics:
External Workforce Assessment
Job Description and Job Specifications
Recruitment Program and Ads
Selection Process (including the type of interview and interview
questions)
Training Program (including orientation)
Pay Structure (including pay survey information)
Biblical references from lectures, writing, or reading assignments
A reference page
A minimum of 10 references are required, including the text,
The Holy Bible, books and articles from academic sources (Online Library), and
other periodicals.

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