Leadership Skills and Behavior Questions

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Question 1

HSA 599 Health Services Administration Capstone Comprehensive Exam Leadership Skills and Behavior Leadership. At Each level, health care leaders engage in the following except_______. (A)    Directing. (B)    Staffing. (C)    Managing. (D)    Controlling. (E)    Planning. Question 2 Learning the impact of the culture in implementing change management is important because culture is a learned and evolved system of these elements except. (A)    Knowledge. (B)    Behaviour. (C)    Desires. (D)    Values. (E)    Norms.  Question 3

HSA 599 Health Services Administration Capstone Comprehensive Exam Leadership Skills and Behaviour – Advocate Which of the following is NOT a characteristic of an effective advocate? (A)    Having a clear and concise message. (B)    Engaging the public. (C)    Working independently. (D)    Making their voice heard. Question  4. HSA 599 Health Services Administration Capstone Comprehensive Exam Leadership Skills and Behaviuor – Advocate _______is the most effective tool nonprofit hospitals can use to advance their mission and serve their communities. (A)    Marketing. (B)    Advocacy. (C)    Strategic. (D)    Alliance. (E)    Market commonality Question  5.

HSA 599 Health Services Administration Capstone Comprehensive Exam Leadership Skills and Behaviour – Ethics Social responsibility requires business leaders to consider when making decisions. (A)    Social consequences. (B)    Right and wrong. (C)    Fair and unfair. (D)    Costs and benefits. Question 6.

HSA 599 Health Services Administration Capstone Comprehensive Exam Leadership Skills and Behavior – Leadership A key ways to expand the leader’s sphere of influence is through (A)    Politics. (B)    Networks and alliances. (C)    Brinkmanship. (D)    Undermining others. (E)    Sabotaging.

Question 7.

HSA 599 Health Services Administration Capstone Comprehensive Exam Leadership Skills and Behavior – Self Awareness _______  is fundamental to personal growth and development in leaders. (A)    Self-awareness. (B)    Self-contentment. (C)    Self-support. (D)    Self-control. Question 8.

HSA 599 Health Services Administration Capstone Comprehensive Exam Leadership Skills and Behavior – Ethics Which of the following statements regarding ethics and morals is accurate? (A)    Ethics are a theoretical task and morals are actual conduct. (B)    Morals are a theoretical task and ethics are actual conduct. (C)    Ethics require a written code. (D)    Morals require a written code.

Question 9.

HSA 599 Health Services Administration Capstone Comprehensive Exam Leadership Skills and Behavior – Culture The leadership in each organization is the of culture. (A)    User. (B)    Creator. (C)    Follower. (D)    Supporter.

 

Question 10.

HSA 599 Health Services Administration Capstone Comprehensive Exam Leadership Skills and Behavior – Change Management When implementing critical change initiatives, moral healthcare organizations and its leaders must. (A)    Ignore statutory regulations (B)    Foster and maintain systems for health operations the comply with statutory regulations. (C)    Encourage staff to break the laws. (D)    All of the above None of the above. Question 11.

HSA 599 Health Services Administration Capstone Comprehensive Exam Relationship Management – Healthcare Systems. In the past few years  and safety top the list of priorities for healthcare leaders. (A)    Patient satisfaction. (B)    patient financial status. (C)    patient complains. (D)    Patient mobility. (E)    patient location.

Question 12.

HSA 599 Health Services Administration Capstone Comprehensive Exam Relationship Management – Physicians. Physician imposters are. (A)    Common. (B)    Nowhere to be found. (C)    Rare. (D)    Everywhere. (E)    None of the above.

Question 13.

HSA 599 Health Services Administration Capstone Comprehensive Exam Relationship Management – Leadership Healthcare leaders must ensure that the goals they set do not conflict with one another or with (A)    Personal goals. (B)    organizational goals. (C)    External goals. (D)    Internal goals. Question 14.

HSA 599 Health Services Administration Capstone Comprehensive Exam Relationship Management – Physicians All physician candidates must demonstrate__ (A)    Oral English language competency. (B)    Have written English language competency. (C)    Develop social media competency. (D)    Have written and verbal English language competency. (E)    All of the above.

Question 15.

HSA 599 Health Services Administration Capstone Comprehensive Exam Relationship Management – Accountability. Everyone respects accountability regardless of_____. (A)    Position. (B)    Management Support. (C)    Years of service. (D)    Whom you know. (E)    Power status. Question 16.

HSA 599 Health Services Administration Capstone Comprehensive Exam Relationship Management – Leadership At its core, the communication and relationship management competency is about how clearly understand the people they work with and how effectively they use that knowledge in building high-performance working relationships. (A)    Staff. (B)    Leaders. (C)    The board members. (D)    Physicians.

Question 17.

HSA 599 Health Services Administration Capstone Comprehensive Exam Relationship Management – Accountability Most management relationships in healthcare setting will always encounter (A)    Disagreement. (B)    Conflicts. (C)    Setbacks. (D)    Happy ending. (E)    A, B, and C Only.

Question 18.

HSA 599 Health Services Administration Capstone Comprehensive Exam Relationship Management – Systems Thinking is an approach in which the goal for healthcare professionals who are engaged in relationship management activities is the synthesis of a whole product solution as opposed to a focus on a system decomposed into solution components. (A)    System thinking. (B)    Unit thinking. (C)    Information thinking. (D)    Process thinking. (E)    Advanced thinking. Question 19.

HSA 599 Health Services Administration Capstone Comprehensive Exam Relationship Management – Interpersonal Relations portray communication as a process in which listeners give feedback, which is response to a message. (A)    Interactive interpersonal relations models. (B)    Fragmented interpersonal relations models. (C)    Flexible interpersonal relations models. (D)    Macro interpersonal relations models. (E)    Universal interpersonal relations models. Question 20.

HSA 599 Health Services Administration Capstone Comprehensive Exam Relationship Management – Interpersonal Relations Understanding how individuals interrelate and communicate with one another can improve healthcare professionals and providers’ ability to deliver effective    (A)    Financial outcomes. (B)    patient care services. (C)    Marketing results. (D)    Accounting information. (E)    Management decisions.

Question 23.

HSA 599 Health Services Administration Capstone Comprehensive Exam Quality Improvement – Standards The  is a proactive and preventative patient safety tool. (A)    Internal analysis. (B)    External analysis. (C)    Failure mode and effect analysis (FMEA). (D)    Root cause analysis. (E)    None of the above. Question 23.

HSA 599 Health Services Administration Capstone Comprehensive Exam Quality Improvement – Management Recent research has clearly demarcated two major areas—quality waste and productivity—in which high health care quality can lead to substantially lower costs. The pursuit of high quality provides a rational system for cost   (A)    Containment. (B)    Inflation. (C)    Escalation. (D)    Increase. (E)    All of the above.

Question 24.

HSA 599 Health Services Administration Capstone Comprehensive Exam Quality Improvement – Assessment A performance measure system should be the very first step of (A)    quality initiative. (B)    quality assessment. (C)    quality review. (D)    None of the above. (E)    quality continuous improvement.

Question 25.

HSA 599 Health Services Administration Capstone Comprehensive Exam Quality Improvement – Staff The perspective is what supplies the essential elements of creative tension and potentially leads to quality innovation and improvement. (A)    Limited. (B)    CI diverse. (C)    Whole. (D)    Macro. (E)    Micro.

Question 26.

HSA 599 Health Services Administration Capstone Comprehensive Exam Quality Improvement – Theory Deming’s theory of Total Quality Management rests upon points of management he identified. (A)    8. (B)    12. (C)    14. (D)    20. Question 27.

HSA 599 Health Services Administration Capstone Comprehensive Exam Quality Improvement – Standards The is a retrospective investigative patient safety tool. (A)    Failure mode and effects analysis (FMEA). (B)    Root cause analysis. (C)    Joint commission. (D)    All of the above. (E)    None of the above.

Question 28.

HSA 599 Health Services Administration Capstone Comprehensive Exam Quality Improvement – Accountability In healthcare, the term quality management refers to the manager’s to organizational effectiveness. (A)    Experience. (B)    Education background. (C)    Role and contributions. (D)    years of services. (E)    Knowledge.

Qusetion 29.

HSA 599 Health Services Administration Capstone Comprehensive Exam Quality Improvement – Quality Improvement Is a tool for identifying and organizing the possible causes of a healthcare quality of safety problem in a structure format. (A)    An assessment plan. (B)    Flowchart. (C)    A bar chart. (D)    A just-in-time. (E)    A cause-and-effect diagram.

Question 30.

HSA 599 Health Services Administration Capstone Comprehensive Exam Quality Improvement – Advocate The set standards for healthcare organizations and assess compliance with those standards. (A)    Insurance companies. (B)    private sector accrediting bodies. (C)    State medical associations. (D)    State licensing bodies. (E)    All of the above.

Question 31.

HSA 599 Health Services Administration Capstone Comprehensive Exam Healthcare Systems and Organizations – Systems Thinking There are to prevent anticompetitive business practices that could hurt consumer. (A)    Antitrust laws. (B)    Certification standards. (C)    Mission statements. (D)    Joint Commission standards. (E)    All of the above.

Question 32.

HSA 599 Health Services Administration Capstone Comprehensive Exam Healthcare Systems and Organizations – Theory Is based on the proposition that businesses can disaggregate their products, services, and, markets into categories that better inform resource allocation decisions. (A)    Systems Theory. (B)    Theory X. (C)    Portfolio Theory. (D)    Germ Theory.

Question 33.

HSA 599 Health Services Administration Capstone Comprehensive Exam Healthcare Systems and Organizations – Evidence-based Practice One of these items is not an evidence-based practice (EBP) process: (A)    Recognize the need for information. (B)    Establish purpose. (C)    Formulate focused question. (D)    Ignore relevance. (E)    Implement and evaluate.

Question 34.

HSA 599 Health Services Administration Capstone Comprehensive Exam. Healthcare Systems and Organizations – Healthcare Systems. A health insurance deductible is. (A)    The portion of services paid by patient. (B)    The amount paid before the third-party payer begins to pay. (C)    The fee paid by employers and employees to the insurance company. (D)    The negotiated payment for services between payer and the provider. (E)    All of the above.

Question 36. HSA 599 Health Services Administration Capstone Comprehensive Exam Healthcare Systems and Organizations – Systems Thinking To provide the best quality care, cost efficiently is an example of (A)    Goal. (B)    Strategic plan. (C)    Objective. (D)    Mission statement. (E)    None of the above.

Question 37.

HSA 599 Health Services Administration Capstone Comprehensive Exam Healthcare Systems and Organizations – Regulations The following insurance programs could possibly cover nursing home care for retried military personnel: (A)    Medicare. (B)    Medicaid. (C)    Tricare. (D)    Care Managed. (E)     Capitation.

Question 38.

HSA 599 Health Services Administration Capstone Comprehensive Exam Healthcare Systems and Organizations – Regulations The government’s role in healthcare can be described as all of the following except. (A)    Payer. (B)    Regulator. (C)    Organizer. (D)    Provider. (E)    Observer.

Question 39.

HSA 599 Health Services Administration Capstone Comprehensive Exam Healthcare Systems and Organizations – Regulations The government’s role in healthcare can be described as all of the following. (A)    Payer. (B)    Regulator. (C)    Organizer. (D)    Provider. (E)    Observer.

Question 40.

HSA 599 Health Services Administration Capstone Comprehensive Exam Healthcare Systems and Organizations Collaborate Healthcare organization achieve improved outcomes when practice based strategies are put In place so that different arms function Cohesively. (A)    Interference. (B)    Inter-professional. (C)    Collaboration. (D)    Leadership. (E)    Ethics.

Question 41.

HSA 599 Health Services Administration Capstone Comprehensive Exam Financial Management Analysis When a ratio measures total profitability as a percentage of total equity, it Is measuring a business’s ability to use Its equity financing to generate profits. This Is called _______. (A)    Equity on return. (B)    Net on equity. (C)    Debt on equity. (D)    Return on equity. (E)    None of the above.

Question 42.

NSA 599 Health Services Administration Capstone Comprehensive Exam Financial Management – Negotiation The main objective of budget negotiation Is to describe the  of available resources. (A)    Assessment. (B)    Allocation. (C)    Management. (D)    Oversight. (E)    Revision.

Question 43.

LISA 599 Health Services Administration Capstone Comprehensive Exam Financial Management Planning A good healthcare strategic financial plan includes (A)    Items. (B)    Wishes. (C)    Metrics. (D)    Devices. (E)    All of the above.

Question 44.

NSA 599 Health Services Administration Capstone Comprehensive Exam Financial Management – Negotiation The chief executive officer (CEO) or administrator of a healthcare facility has responsibility for budgetary development and negotiations. (A)    Minimal. (B)    No. (C)    Overall. (D)    Limited. (E)    Fixed.

 

Question 45.

NSA 599 Health Services Administration Capstone Comprehensive Exam Financial Management Regulations Within the context of a dynamic regulatory environment, today’s healthcare CFO’s must manage Increasing to ensure the financial health of their organizations. (A)    market share risk. (B)    financial risk. (C)    management risk. (D)    economic risk. (E)    All of the above.

Question 46. USA 599 Health Services Administration Capstone Comprehensive Exam Financial Management Reimbursement The indemnity Insurance medical plans often set premiums using   ratings. (A)    Federal. (B)    Community. (C)    State. (D)    Commercial. (E)    Fixed.

Question 47.

HSA 599 Health Services Administration Capstone Comprehensive Exam Financial Management Healthcare Systems Under the various existing enterprises recognized as primary candidates for Accountable Official Organizations (ACOs), the hospital   model is one of the most popular. (A)    Controlled. (B)    Relaxed. (C)    Flexible. (D)    Managed. (E)    Dynamic.

Question 48.

NSA 599 Health Services Administration Capstone Comprehensive Exam Financial Management Teamwork The goal of physician•hospital financial collaboration is to create something of value that benefits. (A)    Patients. (B)    Physicians. (C)    Hospitals. (D)    Consultants. (E)    A, B, and C Only

Question 49.

NSA 599 Health Services Administration Capstone Comprehensive Exam Financial Management – Staff The governing body uses organized committees to monitor the performance. (A)    Controller. (B)    chief finance officer. (C)    chief legal officer. (D)    chief executive officer (CEO). (E)    CI chief accounting officer (CAO).

Question 50.

NSA 599 Health Services Administration Capstone Comprehensive Exam Financial Management Assessment The healthcare organizations have adopted an assessment strategy based on the feedback from accrediting agencies and it is called_____. (A)    None-compete strategy. (B)    Static strategy. (C)    Reactive strategy. (D)    Proactive strategy. (E)    Avoidance strategy.

Question 51.

HSA 599 Health Services Administration Capstone Comprehensive Exam Strategic Planning and Marketing – Leadership To ensure effective execution of organization’s strategy, a combination of strong and buy-in is needed.

Question 52.

NSA 599 Health Services Administration Capstone Comprehensive Exam Strategic Planning and Marketing – Strategy The strategy’s values should directly be tied to and be reflected in annual evolutions. (A)    Politics. (B)    Performance. (C)    Brinkmanship. (D)    All of the above. (E)    None of the above.

Question 53.

NSA 599 Health Services Administration Capstone Comprehensive Exam Strategic Planning and Marketing – Planning A strategic planning process Is a dynamic rather than a process (A)    Flat. (B)    Fixed. (C)    Linear. (D)    Constant. (E)    None of the above.

Question 54.

HSA 599 Health Services Administration Capstone Comprehensive Exam Strategic Planning and marketing External Relations The process of strategic planning Is as Important as the strategic plan. Through participation in the process, all stakeholders ‘buy in” to the changes that result and resistance to the plan Is reduced, if not   (A)    Eliminated. (B)    Maintained. (C)    Increased. (D)    Avoided. (E)    None of the above.

Question 55.

HSA 599 Health Services Administration Capstone Comprehensive Exam Strategic Planning and Marketing Theory Strategic planning is a process of envisioning a desired future, translating this vision into broadly defined goals or objectives, and a sequencing the steps necessary to achieve them. (A)    Systematic. (B)    Fragmented. (C)    Macro. (D)    Micro. (E)    All of the above.

Question 56.

NSA 599 Health Services Administration Capstone Comprehensive Exam strategic Planning and Marketing – strategy All strategic actions and directions of a healthcare organization should be driven by its____ and___. (A)    mission, polices. (B)    vision, rules. (C)    Mission, vision. (D)    Goals, tactics. (E)    None of the above.

Question 57.

HSA 599 Health Services Administration Capstone Comprehensive Exam Strategic Planning and Marketing Culture While culture is   it Is not the same across all parts of the organization. Rather, a close look will always uncover a series of subcultures. Ideally, these are consistent with one another, and with the overall organizational culture. (A)    Shared. (B)    Banned. (C)    Delayed. (D)    Faked. (E)    All of the above.

Question 58.

HSA 599 Health Services Administration Capstone Comprehensive Exam Strategic Planning and Marketing Leadership Hospital leaders need to measure KPIs to determine areas for and then create action plans to meet KPI targets. (A)    Deal making. (B)    Negotiation reduction. (C)    Improvement. (D)    All of the above.

Question 59.

HSA 599 Health Services Administration Capstone Comprehensive Exam Strategic Planning and Marketing – Leadership Healthcare leaders can build   into the strategic plan structure by assigning people to each goal, common security framework, and action plan item. An automated system can help track employees’ progress on their assigned action plans and key performance Indicators and Instantly address performance variances before they become a problem. (A)    Accountability. (B)    Viability. (C)    Durability. (D)    Transparency. (E)    All of the above.

Question 60.

HSA 599 Health Services Administration Capstone Comprehensive Exam Strategic Planning and Marketing – Strategy In addition to the obvious benefit of creating a strategic plan for the organization, the itself, if done well, is powerful in team founding and creating the necessary buyln and enthusiasm for future change and action. (A)    Organization. (B)    Stakeholder. (C)    end game. (D)    Goal. (E)    Process.

Question 62.

HSA 599 Health Services Administration Capstone Comprehensive Exam The Legal Environment of Healthcare Administration – Healthcare Regulations. Under _____ you have the right to examine your medical records. (A)    HIPAA . (B)    Balanced Budget ACT (BBA) (C)    USA Patriot Act. (D)    All of the above. (E)    None of the above.

Question 63.

HS* 599 Health Services Administration Capstone Comprehensive Exam The Legal Environment of Healthcare Administration Healthcare Law and Regulation The Health Information Technology for Economic and Clinical Health (HITECH) Act provides the with the authority to write regulations and guidance to support development of a nationwide health information technology infrastructure. (A)    U.S. Department of State. (B)    U.S. Department of Health and Human Services. (C)    U.S. Department of Education. (D)    U U.S. Department of Defense. (E)    None of the above.

Question 64.

HSA 599 Health Services Administration Capstone Comprehensive Exam The Legal Environment of Healthcare Administration – Healthcare Legislation The Patient Protection and Affordable Care Act requires employers with more than employees to automatically enroll employees Into health Insurance plans offered by the employer. Employees may opt out of coverage. (A)    100. (B)    50. (C)    200. (D)    1000. (E)    10.

Question 65.

HSA 599 Health Services Administration Capstone Comprehensive Exam The Legal Environment of Healthcare Administration – Healthcare Law and Regulation _______ provides protections for personal health information and gives patients a variety of rights. (A)    ACA. (B)    FDA. (C)    HIPAA. (D)    CMS. (E)    None of the above.

Question 66.

HSA 599 Health Services Administration Capstone Comprehensive Exam The Legal Environment of Healthcare Administration – Healthcare Policy Leading in the 21st century requires robust new healthcare policies, innovation and adaptation to the environment. Consideration of innovation in healthcare settings must be reconciled with   limitations imposed by federal and state laws. (A)    Legal. (B)    Financial. (C)    Auditing. (D)    Logistical. (E)    All of the above.

Question 67.

HSA 599 Health Services Administration Capstone Comprehensive Exam The Legal Environment of Healthcare Administration Healthcare Policy. The Affordable Care Act represents change that will challenge both public and private insurance programs to meet these stated goals. (A)    an economic structure. (B)    a legal structural. (C)    a system structure. (D)    CI an ethical structure. (E)    All of the above.

Question 68.

HSA 599 Health Services Administration Capstone Comprehensive Exam The Legal Environment of Healthcare Administration – Healthcare Policy Market forces and policies in the healthcare delivery system continue to evolve, as do and regulatory changes resulting from health reform legislation. (A)    Legal. (B)    Social. (C)    Economic. (D)    Security. (E)    All of the above.

Question 61.

HSA 599 Health Services Administration Capstone Comprehensive Exam The Legal Environment of Healthcare Administration – Public Health State and local partners help strengthen public health  preparedness. (A)    Marketing. (B)    Cultural. (C)    Financial. (D)    Legal. (E)    All of the above.

 

Question 70.

HSA 599 Health Services Administration Capstone Comprehensive Exam The Legal Environment of Healthcare Administration Pubh< Health State and local partners help strengthen public health   preparedness. (A)    Marketing. (B)    Cultural. (C)    Financial. (D)    Legal. (E)    All of the above.

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