For this assignment, you will discuss how Christian principles can be applied to an operations management dilemma:
Select one of the ethical dilemmas below from the text:
1. Managing Quality (Chapter 6) (page 227)
2. Process Strategy (Chapter 7) (page 291)
3. Layout Strategy (Chapter 9) (page 379)
4. Supply Chain Management (Chapter 11) (page 453)
5. Inventory Management (Chapter 12) (page 502)
Briefly summarize the issue. Note that only a small portion of your paper’s content should be devoted to summarizing the issue.
Respond to the following question(s) in the text:
How can this issue be addressed from a Christian worldview? In other words, what guidance from a Biblical perspective could be applied to understand and possibly resolve the dilemma? The following GCU websites may be helpful: Doctrinal Statement (http://www.gcu.edu/About-Us/Doctrinal-Statement.php) and Mission and Vision (http://www.gcu.edu/About-Us/Mission-and-Vision.php.)
In addition to addressing the questions, the student may also optionally frame the issue using ethical theories (Utilitarianism, Kantian ethics, Distributive Justice, Virtue ethics and Covenantal ethics). Note however that the questions provided must be addressed.
Use external citations. Your paper should have at least six external citations (in additional to any Biblical citations) to help frame the issue. No Wikipedia citations are allowed.
Format: use Times New Roman (font size: 12) with 1-inch margins.
Submit your file in a Microsoft Word document. Ensure that your last name is in your file name.
This assignment uses a grading rubric. Instructors will be using the rubric to grade the assignment; therefore, students should review the rubric prior to beginning the assignment to become familiar with the assignment criteria and expectations for successful completion of the assignment.
You are not required to submit this assignment to Turnitin.
This is the ethical dilemma I chose:
A lawsuit a few years ago made headlines worldwide when a McDonald’s drive-through customer spilled a cup of scalding hot coffee on herself. Claiming the coffee was too hot to be safely consumed in a car, the badly burned 80-year-old woman won $2.9 million in court. (The judge later reduced the award to $640,000.) McDonald’s claimed the product was served to the correct specifications and was of proper quality. Further, the cup read “Caution—Contents May Be Hot.” McDonald’s coffee, at 180º, is substantially hotter (by corporate rule) than typical restaurant coffee, despite hundreds of coffee-scalding complaints in the past 10 years. Similar court cases, incidentally, resulted in smaller verdicts, but again in favor of the plaintiffs. For example, Motor City Bagel Shop was sued for a spilled cup of coffee by a drive through patron, and Starbucks by a customer who spilled coffee on her own ankle. Are McDonald’s, Motor City, and Starbucks at fault in situations such as these? How do quality and ethics enter into these cases?
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