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1. What factors did Warren Bennis believe led to the emergence of OD? (Points : 1)

increased social awareness and a desire to implement an interdisciplinary approach to management

increased social awareness and a focus on cultural change within the organization

the need for a new organizational form

answers a and c

answers b and c


2. The main thought underlying the systems approach is that _____. (Points : 1)

all parts are interrelated

some parts are related

it allows us to look at the internal organization

some parts belong to the external environment

none of the above


3. A corporate culture must achieve goals as well as satisfy the needs of_____ if the

organization is to be effective. (Points : 1)


the strategic plan

top management




4. A system is a set of interrelated parts designed to achieve some goal. (Points : 1)




5. An. OD professional retains the right of autonomy, has a commitment to the discipline of OD, has a responsibility to society, and has knowledge and skill of OD. (Points : 1)




6. A renewing/transformational management system is characterized by _____. (Points : 1)

a stable environment

a formal structure

futuristic orientation

centralized decision making

all of the above


7. Rapid technological change in the environment forces an organization to develop a

_____ orientation. (Points : 1)







8. Which of the following is an indicator of an underlying cultural value? (Points : 1)

a company dress code

verbal and written history such as “The H-P Way

quarterly award ceremonies

stories about Walt Disney and Sam Walton at Disney and Wal-Mart respectively

all of the above


9. Characteristics of OD include a collaborative approach to change and an emphasis on performance. (Points : 1)




10. The idea that organization change may have substantial effects extending far beyond the

area in which the change actually takes place relates to _____. (Points : 1)


contingency theory

process observation

information overload

a hyperturbulent environment

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