Revenue Generation and Customer Growth

Revenue Generation and Customer Growth
 Customer Management: NEXTDC is committed to building
a culture that values our customers and provides the best
experience for them, from the first to the last point of
contact. To manage the risk of ensuring this is central to all
phases of the customer lifecycle we have deployed various
training and awareness programs across the Company.
Besides measuring ourselves against key customer
metrics, we continue to evolve our customer resourcing
models to ensure we deliver great service and monitor the
outcomes and feedback.
Meeting Customer Requirements: Some of our customers
and channel partners are large, well established
businesses. Not delivering the appropriate solution within
the required timeframe to meet their requirements could
significantly impact our brand reputation as well as the
ability to win further opportunities. To minimise this risk,
NEXTDC engages its in-house engineering and project
management teams to ensure the customer is provided
with the optimal solution, delivered on time

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