Strategies in Operations Management

trategies in Operations Management – Project 3

Process Improvement we saw a number of ways that we can define efficiency. Given that efficiency drives the profits of an operation, managing an operation is a very valuable skill.

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Project Description:

To illustrate the concepts of efficiency, we need to perform an analysis of the current operational process. For Project 3, you will analyze the performance operations within McDonalds at the restaurant level.

McDonalds provides fast food products/services to its customers. Using the example described explain the three-step process involved in serving customers at McDonalds. You can obtain information about McDonalds process by doing online research or using Google search.

Answer the following questions with a detailed explanation including examples that pertain to McDonald’s:

  1. What is labor utilization? Summarize the concept of labor utilization in your own words. Additionally, provide an example of how McDonald’s demonstrates labor utilization as an efficiency in their process. Ensure that you incorporate the explanation of idle time in your example.

  2. On page 81, the course book explains how to off load a bottleneck. Using the information from apply the concept of off-loading bottlenecks to McDonald’s. Explain the types of bottlenecks McDonald’s encounters and the process they use to eliminate/overcome them.

Submit your work in at least 3 paragraphs to Project 3 in Moodle.

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