TQM stands for Total Quality Maintenance

Chapter 9 Practice Test

A team is a group of individuals seen as linked in a social structure.

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Select one:

True

False

The correct answer is ‘True’.

Question 2

VPP stands for the Voluntary Protection Program.

Select one:

True

False

The correct answer is ‘True’.

Question 3

One role of the HRD group is to monitor that training is going as planned.

Select one:

True

False

The correct answer is ‘True’.

Question 4

ISO 9000 was revised in 2000.

Select one:

True

False

The correct answer is ‘True’.

Question 5

Apprenticeship training is most common in the Trucking Industry?

Select one:

True

False

The correct answer is ‘False’.

Question 6

TQM stands for Total Quality Maintenance

Select one:

True

False

The correct answer is ‘False’.

 

 

 

 

Question 7

Traditional sales techniques are being replaced by more consultative approaches.

Select one:

True

False

The correct answer is ‘True’.

Question 8

Technical training would include training in operating a computer driven machine?

Select one:

True

False

The correct answer is ‘True’.

Question 9

Learning in apprenticeship programs is based on competency levels and not on time requirements.

Select one:

True

False

The correct answer is ‘False’.

Question 10

Not

Basic skills/literacy education deals with upgrading reading, writing and computational skills.

Select one:

True

False

The correct answer is ‘True’.

Question 11

Over 20% of U.S. adults can be classified as below basic in “quantitative literacy”?

True

False

The correct answer is ‘True’.

Question 12

Professional organizations such as ASTD almost never offer professional development training programs to their members.

Select one:

True

False

The correct answer is ‘False’.

Question 13

Self efficacy is a belief that one can perform a given behavior.

True

False

Feedback

The correct answer is ‘True’.

Question 14

Behavior modeling training has been found to be the most effective means for computer software training.

Select one:

True

False

The correct answer is ‘True

Question 15

Teams should be created just to have them.

Select one:

True

False

The correct answer is ‘False’.

Question 16

Customer service training does not need any financial incentive to be effective.

Select one:

True

False

The correct answer is ‘False

Question 17

SPC stands for Standard Practice Concept.

Select one:

True

False

The correct answer is ‘False’.

CHAPTER 10 PRACTICE TEST

Question 1

To be an effective manager of employee performance requires supervisors to be controllers, not coaches.

Select one:

True

False

The correct answer is ‘False’.

Question 2

Poor performance may have multiple causes

Select one:

True

False

The correct answer is ‘True’.

Question 3

In coaching the HRD manager has the primary responsibility for the functioning of the coaching and performance management system.

Select one:

True

False

The correct answer is ‘True’.

Question 4

Abusive supervision (yelling and screaming at employees) has been found to be an effective way to reduce performance problems.

Select one:

True

False

The correct answer is ‘False’.

Question 5

Performance management focuses on the use of performance evaluations.

Select one:

True

False

The correct answer is ‘False’.

Question 6

The interpersonal skills needed for coaching include planning.

Select one:

True

False

The correct answer is ‘True’.

Question 7

Supervisors almost never need training in how to be effective coaches.

True

False

The correct answer is ‘False’.

Question 8

The coaching analysis assumes that unsatisfactory performance has only one cause – poor effort by the employee

True

False

The correct answer is ‘False’.

Question 9

According to Fournies it is important to get the employee to agree that a problem exists.

True

False

The correct answer is ‘True’.

Question 10

An effective performance management system should focus on a large number of performance measures.

True

False

The correct answer is ‘False’.

Question 11

Performance goals are most likely to be met if the employees do not participate in the final discussion.

Select one:

True

False

The correct answer is ‘False’

Question 12

It is very important to set specific goals to achieve improved performance.

Select one:

True

False

The correct answer is ‘True

 

 

 

 

Question 13

According to Fournies, the final step or question to ask in a coaching analysis is ‘does the subordinate know what they should be doing’.

Select one:

True

False

The correct answer is ‘False’.

Question 14

It is important for managers to demonstrate commitment and respect for employees.

Select one:

True

False

The correct answer is ‘True’.

Question 15

Poor performance is caused by many things.

Select one:

True

False

The correct answer is ‘True’.

Question 16

Finding out if employees know their performance is not satisfactory is a key step in the coaching analysis?

Select one:

True

False

The correct answer is ‘True’.

Question 17

Deviant behavior differs from poor performance in that it ‘threatens’ the organization,

Select one:

True

False

The correct answer is ‘True’.

Question 18

When defining poor performance it is important to agree on what the standards of performance should be.

Select one:

True

False

The correct answer is ‘True’.

 

 

 

 

 

Question 19

Poor performance may have multiple causes

Select one:

True

False

The correct answer is ‘True’.

Question 20

An effective performance management system should focus on a large number of performance measures.

Select one:

True

False

The correct answer is ‘False’.

 

CHAPTER 11 PRACTICE TEST

Question 1

stressor is an internal force affecting an individual.

Select one:

True

False

The correct answer is ‘False’.

Question 2

EAP’s are based on the assumption that work is the cause of an employee’s problems.

Select one:

True

False

The correct answer is ‘False’.

Question 3

An alcoholic employee may be fired for wrecking a company car while under the influence – if that offense is one others have been fired for.

Select one:

True

False

The correct answer is ‘True’.

Question 4

The text suggests that there is already adequate research into the effectiveness of EAP’s and no more is needed at this time.

Select one:

True

False

The correct answer is ‘False’.

Question 5

Using role-play techniques is a good way to training supervisors in their role in employee counseling.

Select one:

True

False

The correct answer is ‘True’.

Question 6

Substance abuse, while found in the U.S. population, is not a problem in the workplace, since most abusers do not have jobs.

Select one:

True

False

The correct answer is ‘False’.

Question 7

Employees must contact the EAP through their supervisor.

Select one:

True

False

The correct answer is ‘False’.

Question 8

A necessary ingredient for an effective employee counseling program is a clear and well-enforced policy about employee confidentiality?

Select one:

True

False

The correct answer is ‘True’.

Question 9

Most managers and supervisors are well-trained to deal with serious employee personal problems.

Select one:

True

False

The correct answer is ‘False’.

Question 10

In general internal EAP’s offer more services than do external EAP’s.

Select one:

True

False

The correct answer is ‘True’.

Question 11

Over one half of the U.S. population is at risk from hypertension.

Select one:

True

False

The correct answer is ‘True’.

Question 12

Over the last 25 years the obesity level in the US has remained relatively constant.

Select one:

True

False

The correct answer is ‘False’.

Question 13

After the baby boom the birthrate in the US declined.

Select one:

True

False

The correct answer is ‘True’.

Question 14

Stress is easy to define and identify?

Select one:

True

False

The correct answer is ‘False’.

Question 15

Employee counseling services should always be outsourced to get the best possible program.

Select one:

True

False

The correct answer is ‘False’.

Question 16

Reasonable accommodation for substance abuse generally is interpreted to mean that abusers can be fired immediately upon uncovering their abuse problem.

Select one:

True

False

The correct answer is ‘False’.

Question 17

Exercise and fitness programs are popular among large employers

Select one:

True

False

The correct answer is ‘True’.

Question 18

Employers see healthcare costs as a major factor in encouraging counseling programs for employees.

Select one:

True

False

The correct answer is ‘True’.

Question 19

Negative attitudes toward overweight people are widespread in the US.

Select one:

True

False

The correct answer is ‘True’.

Question 20

Records on EAP utilization by an employee should be kept as part of their regular personnel file.

Select one:

True

False

The correct answer is ‘False’.

 

 

 

 

Question 21

A HPP is a Health Promotions Program

Select one:

True

False

The correct answer is ‘True’.

Question 22

Confidentiality is of no concern to employees in counseling?

Select one:

True

False

The correct answer is ‘False’.

Question 23

The author believes that participation in employee counseling programs should be mandatory if they are to be effective.

Select one:

True

False

The correct answer is ‘False’

Chapter 12 Practice Test

Question 1

Career models can focus on the individual, the organization and the team

Select one:

True

False

The correct answer is ‘True’.

Question 2

The career counseling process can be viewed as having three stages.

Select one:

True

False

The correct answer is ‘True’.

Question 3

Career planning involves becoming aware of one’s options, constraints and consequences.

Select one:

True

False

The correct answer is ‘True’.

 

 

 

Question 4

According to Greenhaus et al. (2000), a career is BEST defined as one’s work experiences over a lifetime.

Select one:

True

False

The correct answer is ‘True’.

Question 5

Career exploration always includes goal setting.

Select one:

True

False

The correct answer is ‘False’.

Question 6

In the ‘new’ employment relationship described in your text employment is BEST viewed as an exchange relationship for mutual benefit

Select one:

True

False

The correct answer is ‘True’.

Question 7

Career management involves becoming aware of one’s options.

Select one:

True

False

The correct answer is ‘False’.

Question 8

Generativity (according to Erikson) is when people focus on the generations that have gone before them.

Select one:

True

False

The correct answer is ‘False’.

Question 9

A key competency for individuals proposed by Jones and DeFillippi is “Knowing whom” to form work relationships with.

Select one:

True

False

The correct answer is ‘True’.

 

 

 

 

Question 10

In the ‘traditional’ employment relationship, employees often felt that had joined the company ‘family’.

Select one:

True

False

The correct answer is ‘True’.

Question 11

HRD’s role in career development is to make a plan for every employee.

Select one:

True

False

The correct answer is ‘False’.

Question 12

An expert focuses on building knowledge.

Select one:

True

False

The correct answer is ‘True’.

Question 13

A career path is a series of jobs with related tasks and experiences that an employee moves through over time.

Select one:

True

False

The correct answer is ‘True’.

Question 14

According to Levinson 80% of men interviewed has experienced a midcareer period of self-questioning and reevaluation.

Select one:

True

False

The correct answer is ‘True’.

Question 15

Outplacement focuses on keeping people happy within the organization.

Select one:

True

False

The correct answer is ‘False’.

 

 

 

 

 

Question 16

Career planning involves becoming aware of one’s options, constraints and consequences.

Select one:

True

False

The correct answer is ‘True’.

Question 17

In the ‘traditional’ employment relationship, employees often felt that had joined the company ‘family’.

Select one:

True

False

The correct answer is ‘True’.

Question 18

Career exploration always includes goal setting.

Select one:

True

False

The correct answer is ‘False’.

Question 19

The career counseling process can be viewed as having three stages.

Select one:

True

False

The correct answer is ‘True’.

Question 20

In the ‘new’ employment relationship described in your text employment is BEST viewed as an exchange relationship for mutual benefit

Select one:

True

False

The correct answer is ‘True’.

Chapter 13 Practice Test

Question 1

When globalizing organizations 4 categories of managers are needed. These types include both business managers and functional managers.

Select one:

True

False

The correct answer is ‘True’.

Question 2

When globalizing organizations 4 categories of managers are needed.

Select one:

True

False

The correct answer is ‘True’.

Question 3

Over one-half of tall raining dollars are spent training nonexempt employees.

Select one:

True

False

The correct answer is ‘False’.

Question 4

A potential disadvantage to short courses offered by colleges and universities is a perceived lack of relevance and practical orientation.

Select one:

True

False

The correct answer is ‘True’.

Question 5

A transformational leader offers us a vision and inspires us to pursue that vision.

Select one:

True

False

The correct answer is ‘True’.

Question 6

A lot of what we have learned about Management came from the 1970’s and the world has changed since then.

Select one:

True

False

The correct answer is ‘True’.

Question 7

Behavior modeling typically involves five steps. These five steps include: lecture, taking notes, memorization, repeating and learning.

Select one:

True

False

The correct answer is ‘False’.

 

 

Question 8

Business degrees are the most popular undergraduate degrees offered in the US.

Select one:

True

False

The correct answer is ‘True’.

Question 9

Needs assessment in management training is critical to program success.

Select one:

True

False

The correct answer is ‘True’.

Question 10

The characteristics approach involves interviewing managers.

Select one:

True

False

The correct answer is ‘False’.

Question 11

Needs assessment is unimportant in management development programs.

Select one:

True

False

The correct answer is ‘False’.

Question 12

Corporate colleges or universities are seldom used in the U.S.

Select one:

True

False

The correct answer is ‘False’.

 

 

Question 13

A lot of what we have learned about Management came from the 1970’s and the world has changed since then.

Select one:

True

False

The correct answer is ‘True’.

 

 

 

Chapter 14 Practice Test

Question 1

To change an organization and its people can be very difficult. According to the Schein 3-stage model, the first step in this process is to restructure them.

Select one:

True

False

The correct answer is ‘False’.

Question 2

The change agent needs a knowledge of OD theories.

Select one:

True

False

The correct answer is ‘True’.

Question 3

An SMT is a self-managed team

Select one:

True

False

The correct answer is ‘True’.

Question 4

Job enlargement moves people into different jobs.

Select one:

True

False

The correct answer is ‘False’.

Question 5

Techno-structural intervention theory focuses on job competencies.

Select one:

True

False

The correct answer is ‘True’.

Question 6

Strategic interventions may be needed when an organization is faced with internal pressures to change and adapt.

Select one:

True

False

The correct answer is ‘False’.

 

Question 7

OD enhances the effectiveness of the organization.

Select one:

True

False

The correct answer is ‘True’.

Question 8

Research has shown that organizational learning is very effective.

Select one:

True

False

The correct answer is ‘False’.

Question 9

Organization development appears to be currently in a state of flux.

Select one:

True

False

The correct answer is ‘True’.

Question 10

Survey feedback is simply interviewing a lot of people about their jobs.

Select one:

True

False

The correct answer is ‘False’.

Question 11

The model of planned changed (by Porras and Silvers) distinguishes two sets of target variables: vision variables and work setting variables.

Select one:

True

False

The correct answer is ‘True’.

Question 12

The culture of an organization has no impact on organization learning.

Select one:

True

False

The correct answer is ‘False’.

 

 

 

 

Question 13

HRD generally has little impact on OD changes.

Select one:

True

False

The correct answer is ‘False’.

Question 14

OD enhances the well-being of the members of the organization.

Select one:

True

False

The correct answer is ‘True’.

Question 15

An HPWS is a high performing work system.

Select one:

True

False

The correct answer is ‘True’.

Question 16

OD generally uses spontaneous (non-planned) interventions to accomplish its goals.

Select one:

True

False

The correct answer is ‘False’.

Question 17

Two types of alternative work schedules are flextime and compressed work week.

Select one:

True

False

The correct answer is ‘True’.

Question 18

A high performing work system is based on eight core principles.

Select one:

True

False

The correct answer is ‘True

 

 

Chapter 15 Practice Test

Question 1

Females have both moved up in organizations and achieved pay equity with men over the last 20 years.

Select one:

True

False

The correct answer is ‘False’.

Question 2

Equal opportunity is the giving of preferences to women and minorities in employment decisions.

Select one:

True

False

The correct answer is ‘False’.

Question 3

Affirmative action can require organizations to practice preferential recruiting and hiring.

Select one:

True

False

The correct answer is ‘True’.

Question 4

The status of affirmative action plans is clear and unchallenged.

Select one:

True

False

The correct answer is ‘False’.

Question 5

Organization culture includes a set of shared values and beliefs.

Select one:

True

False

The correct answer is ‘True’.

Question 6

The focus on a managing diversity program is on inclusion.

Select one:

True

False

The correct answer is ‘True’.

 

 

 

 

Question 7

Over one-half of US companies offer some form of cross-cultural training.

Select one:

True

False

The correct answer is ‘True’.

8

In 2009 the US foreign born population exceeded 12 percent of the population.

Select one:

True

False

The correct answer is ‘True’.

Question 9

The two forms of sexual harassment are quid quo pro and hostile work environment.

Select one:

True

False

The correct answer is ‘True’.

Question 10

Artifacts and patterns of behavior play an important role in the socialization process.

Select one:

True

False

The correct answer is ‘True’.

Question 11

Interpersonal distance do not vary for people from different cultures.

Select one:

True

False

The correct answer is ‘False’.

Question 12

Traditionally, a key element in moving into higher level positions in organizations is having a mentor.

Select one:

True

False

The correct answer is ‘True’.

Question 13

The two forms of sexual harassment are quid quo pro and hostile work environment.

Select one:

True

False

The correct answer is ‘True’

 

Chapter 9 Practice Test

 

A team is a group of individuals seen as linked in a social structure.

 

Select one:

 

True

 

False

 

The correct answer is ‘True’.

 

Question

 

2

 

VPP stands for the Volu

ntary Protection Program.

 

Select one:

 

True

 

False

 

The correct answer is ‘True’.

 

Question

 

3

 

One role of the HRD group is to monitor that training is going as planned.

 

Select one:

 

True

 

False

 

The correct answer is ‘True’.

 

Question

 

4

 

ISO 9000 was revised in 2000.

 

Select one:

 

True

 

False

 

The corr

ect answer is ‘True’.

 

Question

 

5

 

Apprenticeship training is most common in the Trucking Industry?

 

Select one:

 

True

 

False

 

The correct answer is ‘False’.

 

Question

 

6

 

TQM stands for Tota

l Quality Maintenance

 

Select one:

 

True

 

False

 

The correct answer is ‘False’.

 

 

 

 

 

Chapter 9 Practice Test

A team is a group of individuals seen as linked in a social structure.

Select one:

True

False

The correct answer is ‘True’.

Question 2

VPP stands for the Voluntary Protection Program.

Select one:

True

False

The correct answer is ‘True’.

Question 3

One role of the HRD group is to monitor that training is going as planned.

Select one:

True

False

The correct answer is ‘True’.

Question 4

ISO 9000 was revised in 2000.

Select one:

True

False

The correct answer is ‘True’.

Question 5

Apprenticeship training is most common in the Trucking Industry?

Select one:

True

False

The correct answer is ‘False’.

Question 6

TQM stands for Total Quality Maintenance

Select one:

True

False

The correct answer is ‘False’.

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